Refund policy

30-day return policy

We offer a 30-day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Survival First Aid Kits NZ will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included and/or contact details and order number.

Please note: we highly recommend sending returns via courier. In the case of NZ Post this means you will need to upgrade from their standard tracked post service to courier. If you do choose to send via post, please expect a delay in the processing of your return of up to 2 weeks.

Clearance items cannot be returned unless faulty.